About Us

How long have you been in business?
Home Hands is a newly launched in-home care agency with deep roots in Rochester and direct experience in the senior care industry.

Where are you based?
We’re proudly based in Rochester, NY and serve Monroe County and nearby areas in the Finger Lakes region.

Who owns the company?
Home Hands is owned and operated by Connor Boyd, a lifelong Fairport resident who’s passionate about helping local seniors age in place.

Are you a franchise?
No. We’re locally owned, fully independent, and committed to providing truly personalized care.

Is your company licensed?
Because we provide only non-medical services, we are not required to be licensed in New York State. We are a registered business and fully compliant.

Do you have insurance?
Yes. Our caregivers are bonded and insured. We carry general liability, workers’ compensation, and disability insurance to protect clients and staff.

Our Clients

Do you only serve older adults?
Our focus is seniors, but we can support any adult in need of non-medical care at home — including those recovering from surgery or with chronic conditions.

Do you provide care inside senior living communities?
Yes. We can supplement care for residents in assisted living, memory care, or rehab facilities when additional one-on-one attention is needed.

Services

What does "non-medical" in-home care mean?
We assist with daily tasks like light housekeeping, transportation, meal prep, companionship, medication reminders, and stand-by help with personal hygiene — but we do not provide medical or hands-on personal care like bathing or administering medication.

Can you help with things like bathing or toileting?
We provide "stand-by assistance" — meaning we can help make the area safe, cue or guide the client, and offer light physical support — but we do not physically perform bathing or toileting.

What hours do you provide care?
We offer flexible scheduling — days, evenings, overnights, weekends, and even 24/7 care when needed.

Do I have to sign a long-term contract?
No long-term commitment is required. We simply ask for 72 hours' notice to cancel ongoing service and 24 hours for single visit cancellations.

Will I have the same caregiver each time?
We do our best to maintain consistency and keep the number of caregivers minimal. That said, some schedules may require backup coverage or rotations.

Can you provide just transportation or meal prep only?
Yes, as long as the visit meets our minimum hourly requirement (typically 4 hours per visit).

Getting Started

How do I begin service?
We start with a free consultation to understand your needs, then create a personalized care plan. Once we match you with a caregiver, services can begin quickly — often within a few days.

Can I meet the caregiver beforehand?
We carefully match caregivers based on your preferences and care needs. While we don’t offer pre-assign interviews, you can always request a change if the fit doesn’t feel right.

Will you coordinate with my family or healthcare providers?
Absolutely. We’ll keep authorized family members updated and can communicate with other professionals involved in your care.

Caregivers

What qualifications do your caregivers have?
We hire based on compassion, reliability, and experience working with seniors. All caregivers undergo background checks, reference checks, training, and supervision.

How do you screen caregivers?
We conduct national criminal background checks, DMV record reviews, and in-depth interviews before hiring.

Do you provide training?
Yes. All caregivers complete pre-employment training and ongoing development in topics like dementia care, safety, and communication.

Are caregivers your employees or contractors?
All Home Hands caregivers are W-2 employees — which means we handle payroll, taxes, insurance, and training.

What if I’m not happy with a caregiver?
Let us know — we’ll make a change quickly. Your comfort and trust are our top priority.

Billing & Payment

How much does your service cost?
We charge an hourly rate, typically between $40–$45/hour depending on care type, hours, and schedule. We’ll give you a clear quote after the initial consultation.

Do you accept insurance?
We accept some long-term care insurance policies, but do not bill Medicare or Medicaid. Most of our clients pay privately.

How do I pay?
We invoice twice a month and accept ACH, checks, and auto-pay options.

Additional Questions

Can I cancel or reschedule visits?
Yes. We ask for 24 hours' notice for a visit cancellation and 72 hours for discontinuing service.

What if a caregiver gets injured in my home?
We carry workers’ compensation insurance that covers caregivers while on duty.

What if I don’t have cleaning supplies or food in the house?
Your caregiver can shop for basic items or use your preferred stores — just let us know ahead of time.

Still have questions? Contact us — we’re happy to help.